Shipping and returns

All orders are prepared and shipped from Monday till Friday. Normally, preparing the package takes us one day. Do note, however, that in case of a large number of orders, delivery time may be longer.

Your order should reach you within 2-4 business days from the placement of order.

We do our best to make sure that all orders are packaged as esthetically, solidly and ecologically as possible.

Overseas shipment (courier) – EU only.

Overseas shipment charge (EU) - 14 euros.

inpost

Available delivery methods in Poland

Inpost parcel locker - 13,5zł
Inpost courier - 14,5zł
Payment on delivery, courier parcel - 15zł

In-shop order collection - free of charge (when the order is ready, we will get in touch with you to arrange a pickup date. Orders can be collected at our office at - ul. 30 Stycznia 8, Gorzów Wlkp. - or at Sklep Obfitości, ul. Łokietka 8, Gorzów Wlkp.)

Invoice

Should you require an invoice, please tick the appropriate field upon order placement and complete the required information in the online form. The invoice will be sent to the email address provided.

Please note that due to fiscal regulations we are unable to issue an invoice following the placement of an order certified by a regular receipt.

Returns

You have the right to withdraw from the purchase contract within 14 business days without providing a reason provided that the product has not been opened and the packaging shows no signs of use.

In case of queries or doubts, do not hesitate to contact at kontakt@cacaomana.com